Shared iDiz Blog

The topic is credit unions, and you're invited! We're discussing credit union marketing, strategy, digital marketing, branding, differentiation, credit union websites, analytics, and much more!

We don't just need help. We remember who helped us.

In my last article, I shared a not-so-secret insight: Millennials are often hard to reach because we just don’t see any reason to get invested in a brand. And most brands aren’t giving us one, so we don’t care. We all know the traditional marketing approaches often don’t work for Millennials. Heck, we’ve been known…

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why is it so hard for you to get our attention?

CUs would seem to be in a perfect position to attract Millennials. The foundational concept of people helping people. Banding together to create something where everyone benefits. No shareholders to satisfy, with their just-give-me-that-dividend mindset. CUs literally exist to help their members and their communities. Which is something Millennials can appreciate. So why is it…

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In honor of spooky season, let’s talk about a few of the ways your credit union website might be causing horrible moaning and groaning, or even frightening members away. And, more importantly, what you can do about it. 1) It’s mummified and lifeless Does your website just sit there, creepily staring into space, with no…

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get more done with fewer resources

When experts demonstrate applications for artificial intelligence (AI), the potential looks amazing. But, the application has always fallen a bit short. AI’s Rough Start One of the problems with AI-created interactions in the past has been it’s lack of “human-ness.” Robotic voice synthesizers and response algorithms created rigid, machine-like experiences. Early AI wasn’t able to…

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it would be nice to see something human.

We’re all a little stressed out right now. Our friends and family are stressed. Our bosses and coworkers are stressed. Heck, even our dogs are stressed. Whether it’s being overworked, or overexposed to the news cycle and politics, a lot of us just need a breather. But, hot take, you can look at this burnout…

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email newsletters are still an effective marketing tool

Email marketing newsletters are still an effective marketing tool. But how do you keep your audience coming back for more? You’d think the process would be easier over time, but it’s actually more challenging. Each new article seems to overlap content written in the past. Below is a short list of easy wins for e-newsletter…

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Make it bold. Simple. Outrageous. Dangerous and disruptive.

I have quite a few tools from a company called iFixit. They sell parts and tools for fixing lots of things (mostly cell phones) you’re not supposed to fix. They don’t just sell teensy weird screwdrivers and spudgers, though; their mission is nothing less than “Teach the world to fix every single thing.” And part…

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to stand out, you have to take a stand.

Don’t you just love to see marketing that’s, you know, good? There were a couple of examples of fun, interesting, and ultimately effective marketing that we picked up on this past week. The first was a bottled-water alternative called Liquid Death. The second was a racy, definitely cheeky (excuse my dad pun), and likely NSFW…

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you've got to keep your ears open.

There are plenty of ways to get member feedback: take a poll, distribute surveys, and ask your call center for a list of FAQs. But the place where a lot of CUs are missing the mark, however, is social listening. Social listening is an important part of your social media strategy and integral to guiding…

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100% member owned

Last week I saw a semi-trailer emblazoned with a company logo and the words “100% Employee Owned” underneath, and I thought it was a great way to differentiate their company from all of the others. Then I started wondering why credit unions don’t say something similar. After all, CU members are the owners of their…

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