Fill in the most urgent needs, but also look for some quick wins

Now that we’re here in the new normal, your credit union’s website is the focal point of contact with your members. With everyone hunkered down and branches mostly closed, now is the time to beef up your website to make sure your members get what they need to weather the storm. Here’s what we’ve been…

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Nothing is as personal as the human voice

These are strange times filled with uncertainty and fear. While people want to be reassured, they’re also craving connection. A few days of social distancing is enough to impact anyone’s mental state. A blog post is fine, but nothing is as personal as the human voice. So this is a perfect time to talk about…

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We're honored to support credit unions in their vital mission.

We hope everyone is doing OK in…well, what should we call these times? The Coronazone? The New Normal? In order to help everyone navigate recent challenges, we’d like to share a few tips to hopefully make your life and work a little easier in the coming weeks. Working remotely takes practice Working remotely has always…

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Weird is what credit unions are made for

The Weird Times monster is hairy, scary, and totally unpredictable, constantly sprouting freaky new tentacles to worry about. Whatever your personal, political, or economic beliefs, we can all agree on one thing: the Weird Times monster is tromping all over the place right now. From election antics, freaky weather, and oh yeah, that little virus…

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You need A Big Idea. A Better Idea.

It’s time for a new loan promotion, and you need A Big Idea. A Better Idea, a capital-I IDEA that gets better results than last time. Something new, something fresh, that gets members’ attention. Something that helps them think about possibilities, then take action. So why is your notepad still mostly blank except for a…

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what a toddler can teach you.

There are certain things that bum me out. Gray skies. Drizzly rain that can’t quite make up its mind to turn to snow. The end of football season. Add in the realization that election year posturing and partisanship is just getting started, and I find myself wanting to go to my happy place. Which is…

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Give your top ten a good massage

I’m a dedicated motorcyclist, so winters are the time when I catch up on all the home and garage projects I neglected in warmer weather. However, I’m out of moto-projects right now. My bikes are all running great for once, and I organized all my tools and spare parts last winter. So this winter I…

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MX is the new brand marketing

For an industry based on the idea of People Helping People, why aren’t more credit unions laser-focused on Member Experience (MX)? Don’t they know that all those little annoyances add up? Isn’t less hassles supposed to be one of the CU advantage over banks? For example, my CU apparently decided to switch service providers that…

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it's time for some new ways of thinking

It’s a new decade, and it’s time for some new ways of thinking. We sat down and made a list of 20 Monster Ideas we’d like credit union marketers to ponder as we head into 2020. Here are the first ten ways to pump up differentiation, connect with the next generation, break out of your…

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it's time for some new ways of thinking part 2

It’s a new decade, and it’s time for some new ways of thinking. We sat down and made a list of 20 Monster Ideas we’d like credit union marketers to ponder as we head into 2020. Last week, we shared the first ten ways to pump up differentiation, connect with the next generation, break out…

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