Ten tips for better behaved bots

How to keep your credit union’s AI agents from being blocked from your website More and more credit unions are starting to use AI for all sorts of things, such as answering questions for members, optimizing copy and content, looking for compliance issues, helping generate ideas, and much more. Many times, these AI agents or…

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Does everything blend together and just…work?

Will it blend? The only CU fintech question that matters.

Quick, go search for something on your site. Now check online banking. Try opening an account. Set an appointment. Pay a bill. Ask the chatbot a question. Now apply for a loan. Take a look at the last few emails you got from your credit union.  Do these systems all look and feel and function…

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ICYMI (In Case You Missed It)

In Case You Missed It – 11.13.2024

All the fancy new and coming EVs. The undeniable power of tech security. A look at FedNow’s first year. Some new options for social media lovers. Here’s what we noticed, in case you missed it: EV market maturing and expanding In a recent podcast, Ford CEO Jim Farley stated that he’s been daily driving a…

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ICYMI (In Case You Missed It)

In Case You Missed It – 6.26.24

Direct mail lives! Why small CUs have tech woes. How to explain what you do. Why you should control your Google Business profiles. Why you need thick skin for honest feedback. Here’s what we noticed, in case you missed it. Can you explain what your Marketing Department does? If you can’t explain it, it’s no…

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In Case You Missed It (v36)

We’re putting the personal in personal loans. We’re looking into the financial future. We’ve got a possible DLT credit union, the straight dope about Tech and all the stats on 2023. While you’re home for the holidays, we’re… also home for the holidays. Here’s what we’ve noticed, in case you missed it: The American Zeitgeist…

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This should be on everyone's radar

How credit unions fit into the digital marketplace

Most credit unions have a heartwarming story about putting cash into the communal cigar box. That mental image is great, and it resonates with people who want to be community-focused. But how many people under the age of 35 remember the last time they paid for something with cash? We’re living in a world where finance…

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ICYMI (In Case You Missed It)

In Case You Missed It (v34)

The power of local, how to use AI, the state of the Metaverse, getting samples of space rocks, fluctuating gravity and most unbelievable of all, annual reports can actually be interesting. Here’s what we noticed, in case you missed it: The extraordinary advantage of local In this article on the value of local institutions (financial…

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ICYMI: In case you missed it

In case you missed it (v25)

What in the world is a “Fractional CMO?” Are you following the Sixth Principle? Do we all need to get back to the office? Is it 1969 again? Everything from mapping boneyards to unusual job descriptions, here’s what we noticed, in case you missed it: The “Fractional CMO” Search Story There’s an interesting turn of…

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we can’t wait to start trading Bitcoins with our Vulcan allies

A second look at CU science fiction

Many years ago we wrote a post called “Credit Union Science Fiction” as an attempt at looking into the future. It was a fun, funky mental exercise that let us flex those precognitive muscles a little bit. After all, making predictions and planning for the future is an important part of every marketing strategy. We…

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what if that place was... all over the place?

What if we turned branches inside-out?

In an earlier SharediDiz article, I just had to admit that I’ve always been a branch hater. When I need to get something done, visiting a branch has always been the absolute last resort. But maybe I was being a little harsh. A lot of people still like branches. They can make people feel more…

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