Posts Tagged ‘CU Culture’

The real world is how real people form real lasting connections.

Five reasons meetspace matters

Ideally, your credit union’s in-person and virtual experiences complement and reinforce each other; they’re different sides of the same brand. “Meatspace” (or should we call it “meetspace”?) connections cement a brand in a member’s mind, and create important lifelong connections in ways that “screenspace” can’t. We build a lot of websites for credit unions, but…

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Time to Panic? There will certainly be some lunch-nibbling.

Is it time to panic about alternate financial providers?

As Kent mentioned last week in his post-Financial-Brand-Forum recap, there seems to be a certain amount of indecision about whether it’s time to panic, and exactly what we should panic about. Should credit unions panic about Walmart sticking their very large toes into our personal financial services turf? Or Amazon, Apple, or Costco? All the…

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Do what the competition won’t

Walmart recently unveiled a new website, built around online shopping. Probably not earth-shattering news, but what’s interesting is that the site is designed and built specifically to be the anti-Amazon. Every aspect of the look, the interface, the processes, and the entire experience is carefully massaged to be different than Amazon. (And hopefully better from…

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It's okay to be human. Most people are.

Your brand reputation should make your Mom proud.

The life lessons your Mom imparted hold as true for brand reputation as they do for you, which means you need to share her wisdom with everyone. Wait a minute, what’s my Mom got to do with our brand? Your Mom wanted you to grow up to be happy and healthy, with plenty of friends…

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Eating the Elephant: Economic Upheaval

There’s a silly old joke that goes something like this: “How do you eat an elephant? One bite at a time.”  In this series, we’re talking about taking a bite out of some of the “elephants in the room” – big, obvious, uncomfortable problems that everyone’s trying to ignore. We’re hoping to inspire credit union people to…

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All else being equal, who are you going to pick?

The Call of the Mild: What introverts can do that extroverts don’t

Let’s say it’s your task to hire someone to lead a team of professionals doing challenging work. All else being equal, are you going to pick the extroverted “people person” or the quiet, thoughtful introvert? Extroverts never seem to be at a loss for words, and always have a story to tell. They’re relaxed and comfortable…

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The bubbles you build around yourself are the strongest.

When you see a bubble, pop it.

If nothing else, the 2016 election has made one thing very obvious: many of us live in a “information bubble”, where we only pay attention to information that reinforces what we already believe. These bubbles, together with the speed and reach of social media, created an unprecedented opportunity for fake news — just create a…

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Ghouls you wouldn't want to meet in a dark and lonely branch hallway

The CU vault of horrors

Stuck trying to come up with a costume idea for the credit union office party? Here are a few grisly ghouls you wouldn’t want to meet in a dark and lonely branch hallway. Grumpy Gertie the Zombie Member She’s not a ghost just yet, but she is often seen shuffling through the branch, making horrible…

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A big part of what we do is help our clients become heroes.

Helping the not-so-ideal credit union marketer

In my last article, I outlined the attributes of the Ideal Credit Union Marketer — an empowered, invaluable, brand-savvy communication dynamo coordinating a turbocharged marketing engine that powers record growth. Let’s face it — that kind of perfection could be kind of annoying. And out here in the real world, the Ideal CU Marketer doesn’t…

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She glances at the flexible holo-phone wrapped around her wrist...

Fitting in is the future of financial tech

Pardon me just a moment while I don my wizard hat and polish the ol’ crystal ball… yes, the swirling images are getting clearer, the clouds of possibility coalesce… I see… an average, mild-mannered credit union member. She glances at the flexible holo-phone wrapped around her wrist, smiles, taps twice, and continues with what she was doing.…

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