Give your top ten a good massage

I’m a dedicated motorcyclist, so winters are the time when I catch up on all the home and garage projects I neglected in warmer weather. However, I’m out of moto-projects right now. My bikes are all running great for once, and I organized all my tools and spare parts last winter. So this winter I…

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MX is the new brand marketing

For an industry based on the idea of People Helping People, why aren’t more credit unions laser-focused on Member Experience (MX)? Don’t they know that all those little annoyances add up? Isn’t less hassles supposed to be one of the CU advantage over banks? For example, my CU apparently decided to switch service providers that…

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it's time for some new ways of thinking

It’s a new decade, and it’s time for some new ways of thinking. We sat down and made a list of 20 Monster Ideas we’d like credit union marketers to ponder as we head into 2020. Here are the first ten ways to pump up differentiation, connect with the next generation, break out of your…

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it's time for some new ways of thinking part 2

It’s a new decade, and it’s time for some new ways of thinking. We sat down and made a list of 20 Monster Ideas we’d like credit union marketers to ponder as we head into 2020. Last week, we shared the first ten ways to pump up differentiation, connect with the next generation, break out…

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how to build a better RFP to get the credit union website of your dreams.

We’ve built a lot of credit union websites and we’ve seen and responded to a lot of website RFPs (Requests for Proposals). And let’s be honest here: most RFPs and RFP processes… aren’t that great. Most CU website RFPs tend to be based on generic “fill in the blank” templates that focus on technology, laundry…

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Compared to bricks and mortar, a website is a screaming purple zonker slam-dunk bargain.

Before you begin a credit union website project or start writing an RFP (Request For Proposals), there are three main questions to think over: “why”, “how”, and “who”? Why? Make sure you’re clear on your strategic and long-term reasons for updating your credit union’s website. Technology moves fast, and the world changes even faster. Focus…

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Tough times (and yes, Weird times) are exactly what credit unions are made for.

Whatever your personal, political, or economic beliefs, we can all agree on one thing: things are Weird, with a capital “W”, and they’re getting Weirder. Any way you slice it, 2020 is going to be one wild ride. In this series of “Weird Times” articles, we’re going to explore how credit union marketers can shape…

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start getting more out of your CU website

What can you do right now to start getting more out of your CU website? It’s simple: tinker, tweak, and try. Try stuff. Experiment. Maybe even twiddle. Make some tweaks and see what happens. Poke around for things you can fix or improve. A credit union website is sort of a living thing. It’s never…

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Marketing shouldn't begin and end on the home page.

One odd trait we’ve seen on the credit union websites we build is that most have quite a few – sometimes thousands of – visitors who repeatedly arrive via bookmarks. Obviously, you want to be very, very nice to frequent visitors, especially ones who care enough to bookmark something on your site and return regularly.…

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One-of-a-kind CUs are built on more fundamental components.

Bricks, mortar, steel and glass are okay. They just aren’t the right materials to build the credit union you’ve always wanted. One-of-a-kind CUs are built on more fundamental components. Elements that give your credit union the rock-solid foundation it needs. A strong, but flexible space that provides a base for everything you want to do.…

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