ICYMI: In case you missed it

In case you missed it (Vol 7)

RTO Mortgages, UPLs, AIO for EVs, and the beginning of the end of NSF fees? ICYMI is our way of sharing “Did you see this?!” news and tidbits, just in case you missed it. (And yes, we do try to spell out the acronyms.) Branches still matter Alaska USA FCU’s new branch is in North…

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ICYMI: In case you missed it

In Case You Missed It (Vol 6)

Mergers are up. Good guys crashed a non-profit’s website. CUs that are actually serving the underserved and cutting back on NSF fees. ICYMI is our way of sharing the best of those “Did you see this?!” news and tidbits that we usually send to each other, and here’s what we’ve seen lately: A great start…

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your presence says as much about you as your absence.

Your silence speaks volumes.

Social media has created a unique space online where your presence says as much about you as your absence. In other words, your members pay attention to what you don’t say. Millennials and Gen-Z are more and more important with each passing year, and they care deeply about your values. What do you stand for…

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The actions you take now have the potential to redefine your credit union.

How is a credit union supposed to respond to current events?

How is a credit union supposed to respond to current events? Now, I know that most credit union CEOs and Boards typically don’t respond to current events. But these issues are not going away any time soon, and how you respond today will affect how your credit union is perceived by the members you need to stay viable in the future.

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Do what the competition won’t

Walmart recently unveiled a new website, built around online shopping. Probably not earth-shattering news, but what’s interesting is that the site is designed and built specifically to be the anti-Amazon. Every aspect of the look, the interface, the processes, and the entire experience is carefully massaged to be different than Amazon. (And hopefully better from…

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Eating the Elephant: Economic Upheavals

There’s a silly old joke that goes something like this: “How do you eat an elephant? One bite at a time.”  In this series, we’re talking about taking a bite out of some of the “elephants in the room” – big, obvious, uncomfortable problems that everyone’s trying to ignore. We’re hoping to inspire credit union people to…

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Minimalism: Love people. Use things.

Last summer my wife and I were partially successful at simplifying our lives. We moved from a 3000 sf home in suburbia to a 1700 sf condo in the middle of town, cut out 40 minutes of drive time and replaced it with a 10 minute walk to work along a fitness trail surrounded by a…

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What CUs can learn from Sarah Silverman

If you haven’t seen the latest Sarah Silverman video about moving her money to a credit union, you might be living under a rock. I’ve seen almost as many social media posts and reposts about #bankexit as political posts. Okay, that might be an exaggeration. There’s still far more political posts in my social media. And of course the video…

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The bubbles you build around yourself are the strongest.

When you see a bubble, pop it.

If nothing else, the 2016 election has made one thing very obvious: many of us live in a “information bubble”, where we only pay attention to information that reinforces what we already believe. These bubbles, together with the speed and reach of social media, created an unprecedented opportunity for fake news — just create a…

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No "vision" or "mission" gobbledy-gook.

Where’s your Master Plan?

Elon Musk, best known as the CEO of Tesla and SpaceX, has a very interesting document on his company’s blog — the second half of his “Master Plan”. He’s achieved or is close to achieving the goals he laid out in the first half of his Master Plan, and he’s now working on the rest.…

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