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Posts Tagged ‘Branding’

A website can even the playing field faster and at lower cost than anything else.

Five ways a lame website bleeds members and money

When a credit union is considering a shiny new website with all the bells and whistles, they’re naturally concerned about what it’s going to cost.* Sure, you have to be careful with your members’ money, but it’s also important to factor in what that lame old website might be costing you every day: 1. A…

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Tough times (and yes, Weird times) are exactly what credit unions are made for.

Budgeting for Weird Times: It’s Opportunity Season for CUs

Whatever your personal, political, or economic beliefs, we can all agree on one thing: things are Weird, with a capital “W”, and they’re getting Weirder. Any way you slice it, 2020 is going to be one wild ride. In this series of “Weird Times” articles, we’re going to explore how credit union marketers can shape…

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People are much more aware of what they purchase and from whom.

A credit union? How do you expect me to market THAT?!

You’re a world-class marketer (even if still waiting on the world to recognize that fact), and a new client walks in your door. You ask how you can help, and they start talking about their business. Seems they’ve been around for over 60 years, with a decent customer base. Unfortunately that base is starting to…

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I'm not calling a credit union for fun; I'm calling to get something done.

How many seconds to get a human?

Two extraordinary things just happened to me: An actual human picked up the phone when I called a large corporation with a technical problem. The human quickly resolved my problem. A few days ago, I found myself locked out of my Square account. (Among other things, Square allows regular folks to accept credit cards.) I…

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With all of that potential, the possibilities are almost endless.

Maybe you just need to reboot your CU?

A credit union is kind of like a computer. Multiple components interfacing with processes that all have to work together to get anything done. Competing demands for limited resources that are trying to do too many things at once. Lots and lots of data to process, that everyone wants immediately, if not sooner. With all…

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One-of-a-kind CUs are built on more fundamental components.

How to build the credit union you’ve always wanted

Bricks, mortar, steel and glass are okay. They just aren’t the right materials to build the credit union you’ve always wanted. One-of-a-kind CUs are built on more fundamental components. Elements that give your credit union the rock-solid foundation it needs. A strong, but flexible space that provides a base for everything you want to do.…

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Career lessons from the funny farm

I’ve had an unusual career. After the watermelon farm, and while I was in college and playing in a classic rock band, I also worked full time at a psychiatric hospital for four and a half years. (I didn’t get much sleep, either…) Like anyone who’s worked in a hospital, I also have an endless…

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Details matter. Details differentiate.

Why daily details matter

I recently read an article about the rise of cupholders in cars. It turns out to be a more interesting and important topic than you might think. And there are lessons every marketer can learn from the Great Cupholder Revolution. In a nutshell, cupholders in American cars started entering the mainstream in the 1960s, as…

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Humans want to be treated fairly.

Should you: Stay in your Lane, or Think like a Human?

If we have learned anything in this era of  ‘woke’ advertising, it’s that companies need to think like a human instead of a corporation. Whether you agree or not, most people believe that businesses have a social responsibility in the marketing they present. Ads and images that show rigid gender roles and sexual stereotypes, unrealistic…

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