Posts by Kent Dicken
It’s hard to read the label from inside the jar.
It’s obvious you’re different. You have the best staff, the best products, the best rates, and no one else is so completely devoted to their members. Absolutely no one can compare to you, and, frankly, you should have members willing to pay extra just to get in. Of course, you’re on the inside, looking out. When everyone else reads…
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How to manage creatives without crushing them
Creative people are some of the most frustrating, talented, nerve-wracking, and amazingly wonderful people I know. And I should know, having worked with, hired and managed a whole bunch of them over my career. So when a CEO recently asked me how I was able to get them to do such great work over so many…
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Everyone wants my opinion, but no one respects my time.
I understand why a “please review our services” approach has become the norm for customer service departments. Generally, any chance of opening up a conversation with a customer is a good thing. But not when it feels preprogrammed, a meaningless step in a never-ending sales cycle. Just look at my yesterday: I bought some clothes at the store and the…
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Four facts that may rock your world
Plenty of CEOs and Boards act as if nothing has changed in the 70+ years since their credit union was founded, and that it will probably continue along as it has for another 70+ years. (Insert mental pic here of CEO with feet up on desk, eyes half closed.) I’d tell them they might not want to get too comfortable,…
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What if you weren’t allowed to buy what they were selling?
Have you ever felt like you weren’t allowed to buy what they were selling? About a week ago my wife and I were wandering around downtown Asheville with our NC friends. One of our group was excited to see that a small “Scottish” shop was open, since she had tracked some of her ancestry to…
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Marketing is too important to be left to Marketers
Marketing has traditionally been the domain of a few creative people in your organization, whose work is sometimes appreciated (and sometimes tolerated) by the rest of the staff who tend to have no idea what marketing really does all day. Well, nothing against your Marketing Department, but marketing is too important to be left up to just them. And, by the…
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Your brand deserves more than Not Horrible.
As a Creative, you brainstorm, write, rewrite, design, rework, and generally put your heart and soul into your work. You fixate on building your brand to be one-of-a-kind, and have probably spent the last several years telling people how different you are from your competition. You’ve likely spent hours and hours searching for just the right stock photos, and in the end…
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How to choose and work with a pro photographer
For those of you that have been stuck in StockPhotoLand for most of your career, here’s a nuts and bolts lesson in how to choose and work with a pro photographer, what to expect, and how to get the results you need: 1. Build a plan. Get a good sense of what you want and need before…
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In-house, or outsource? 3 ways to tell.
Credit unions, like many companies, go through times of tightening budgets and cutting back on outside expenses. Marketing is often the department that feels the biggest pinch. Occasionally some interesting management logic occurs, and more personnel can be added because the HR budget is a different line item than Marketing. (I never have figured that one out.) But…
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Brainstorming brainstorming
It’s time for yet another loan promo and you’re stuck looking at a blank piece of paper. You’ve got nothing. Nada. Zilch. Zip. You could really use the collective input of multiple minds, riffing on anything that pops in their heads, all focused on a single subject. You need a brainstorming session. But everyone else around the office seems…
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