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Is your website actually usable, or are you just used to it?

Do you have website blindness?

Is your website actually usable, or are you just used to it? If you’re working with your website frequently or even daily, you might feel like your website is truly, actually user-friendly. But the problem is, you’re too close to it. You might have website blindness. It’s easy for you to navigate a website when…

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ICYMI: In Case You Missed It

In Case You Missed It (v20)

We’ve got free student loan financial education. Checking account sign-on bribes are a bust. Starbucks supports Deaf-REACH. Webb and Hubble compare telescope sizes. Big brands are creating RBG IPs. And that’s not all. Here’s what we noticed, in case you missed it: Student Loan Sense videos launched, free for CUs! We’re incredibly proud of this…

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Be seen as a resource about money, not simply as a source of it

How credit unions can be much more than loan retailers

Lots of people make bad decisions about their money simply because they were never taught how to make good ones. Which often gets blamed on their parents, since 83% of US adults say that parents are the most responsible for teaching their kids about finances. Yet 40% of parents claim they talk to their kids…

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This ain't your granny's marketing

3 questions to help you maximize your social media marketing

A lot of people are treating social media marketing exactly like every other type of marketing. They think that if they put an ad on a social media platform, people will just show up. “If you build it, they will come” and all that. But you’re not Kevin Costner, and this ain’t your granny’s marketing.…

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ICYMI: In case you missed it

In Case You Missed It (Vol 19)

GA4 deadline, crypto crisis, risk management, e-bike deliveries, Mars samples, Nerf rockets, CU opportunities. We didn’t start the fire…. Here’s what we noticed, in case you missed it: NCUA Streamlining Underserved Area application process One of the best solutions for solving the “banking desert” problem is credit unions that expand their fields of membership with…

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Are you tracking metrics that actually matter?

Make your CU website pay: getting to know your members

Your credit union’s website isn’t just a glowing brochure; it should be the hub of your marketing, an engine for growth, and a no-brainer investment, that makes a big difference in the bottom line. But how do you actually make that happen? This is the first post in a “Make your CU website pay” series…

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people are waiting for credit unions to do what credit unions do best

Huge credit union opportunities in the news

Here’s a recap of a few recent news stories that also set off that little light in my brain labeled “You know, credit unions have opportunities to really think big here”. Closing the Black homeownership gap Ponder a statistic from this article from SWBC: “In 2021, Black homeownership rates were at 44%, while 74% of…

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Mistakes happen, but this industry is built on customer service

Don’t be like an airline

You might not think that an airline has a lot in common with a credit union. But when you think about it, people come to both airlines and CUs because they want to do something else. No one I know rides commercial airlines or takes out loans because they enjoy doing those things. Both airlines…

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ICYMI: In case you missed it

In Case You Missed It (Vol 18)

Get out your Buzzword Bingo cards! This week we’ve got “green”, “FinEd”, “pizza”, “crypto”, “carbon”, “Lego”, “Pride”, and, uh, “glue”. Here’s what we’ve noticed, in case you missed it: Considering Green Loans? The time could be now Reuters recently reported the President will announce new executive actions to increase the production of solar panels and…

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Credit unions need a clear Purpose to thrive.

Mission is your credit union’s not-so-secret weapon

“Why are you here?” It’s a small question. And it’s a big question, too – the biggest, really. The answer, and more importantly the truth of that answer, will determine whether a credit union thrives and survives. “No, why are you really here?” We’re not talking about a slogan, a tag line, or the boring,…

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