Posts by Kent Dicken
How credit unions can avoid Analysis Paralysis
Have you ever been part of a group that has come up with so many options that the only decision has been to not make a decision? Or where someone is so convinced that there is a perfect solution still out there, that the fear of making the wrong decision has everyone overanalyzing and overthinking…
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What to do NEXT
NOW that you have had the chance to rethink, reorganize and re-prioritize, the next step to take is to decide what to do NEXT. Of course, what you do next will depend a lot on what the economy does. Depending upon which “expert” you listen to, the economy will likely mimic one of two classic…
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What you can do NOW
LimboLand. The never-ending CoronaVirus Vocation Vacation. Whatever you call it, we’ve all had to do a lot of adjusting to our shared New Reality. Some of us have adapted well. Others, well, not so much. But if you look at it in a certain way, you just may start to see this as an amazing…
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What part of your brain are you listening to these days?
The last few weeks have been rough on some people, while others seem to be taking it stride. For every person that is reasonably keeping a social distance, wearing a mask while out in public, or having their groceries delivered, there’s another person flouting the guidelines and loudly complaining that they can’t go out to…
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Do you know where your ideas are?
It’s time for a new loan promotion, and you need A Big Idea. A Better Idea, a capital-I IDEA that gets better results than last time. Something new, something fresh, that gets members’ attention. Something that helps them think about possibilities, then take action. So why is your notepad still mostly blank except for a…
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You might be surprised by what a toddler can teach you
There are certain things that bum me out. Gray skies. Drizzly rain that can’t quite make up its mind to turn to snow. The end of football season. Add in the realization that election year posturing and partisanship is just getting started, and I find myself wanting to go to my happy place. Which is…
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Why are you paying attention to everything but MX?
For an industry based on the idea of People Helping People, why aren’t more credit unions laser-focused on Member Experience (MX)? Don’t they know that all those little annoyances add up? Aren’t fewer hassles supposed to be a CU advantage over banks? For example, my CU apparently decided to switch service providers that track whether…
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A credit union? How do you expect me to market THAT?!
You’re a world-class marketer (even if still waiting on the world to recognize that fact), and a new client walks in your door. You ask how you can help, and they start talking about their business. Seems they’ve been around for over 60 years, with a decent customer base. Unfortunately that base is starting to…
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Remember your past. Build on your present. Brand for your future.
Rebranding a credit union is tough. Everyone has an opinion, and most aren’t afraid to state it. For every member that identifies with their shared history, there are others that see a need to update their brand for the future. And both have a point. But time keeps moving, and credit unions have had to…
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Four things to try when you have no idea what to do next.
Staring at a blank piece of paper. Stuttering to a stop halfway into a project, not knowing how to keep it moving. Hitting a dead end that you didn’t see coming. We’ve all experienced that stomach knot of panic when you have no idea what to do next. Lucky for us there are at least…
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