Ghouls you wouldn't want to meet in a dark and lonely branch hallway

The CU vault of horrors

Stuck trying to come up with a costume idea for the credit union office party? Here are a few grisly ghouls you wouldn’t want to meet in a dark and lonely branch hallway. Grumpy Gertie the Zombie Member She’s not a ghost just yet, but she is often seen shuffling through the branch, making horrible…

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Which sounds more like your credit union?

Are you an Amazonian or a Walmartian?

It’s always interesting to compare credit unions to well-known “disruption” companies to see if there’s anything we can learn from their examples. Walmart and Amazon have massively disrupted retail, along with entire industries and communities. Love them or hate them (or both), their effect on the world has been huge. In addition, they are direct competitors…

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A big part of what we do is help our clients become heroes.

Helping the not-so-ideal credit union marketer

In my last article, I outlined the attributes of the Ideal Credit Union Marketer — an empowered, invaluable, brand-savvy communication dynamo coordinating a turbocharged marketing engine that powers record growth. Let’s face it — that kind of perfection could be kind of annoying. And out here in the real world, the Ideal CU Marketer doesn’t…

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She glances at the flexible holo-phone wrapped around her wrist...

Fitting in is the future of financial tech

Pardon me just a moment while I don my wizard hat and polish the ol’ crystal ball… yes, the swirling images are getting clearer, the clouds of possibility coalesce… I see… an average, mild-mannered credit union member. She glances at the flexible holo-phone wrapped around her wrist, smiles, taps twice, and continues with what she was doing.…

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No "vision" or "mission" gobbledy-gook.

Where’s your Master Plan?

Elon Musk, best known as the CEO of Tesla and SpaceX, has a very interesting document on his company’s blog — the second half of his “Master Plan”. He’s achieved or is close to achieving the goals he laid out in the first half of his Master Plan, and he’s now working on the rest.…

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Disruption train: hop on or try to stop it?

Disruption tattletales

You generally see one of two reactions to any disruption: people who want to find out more and maybe get on board, and what I call “tattletales” — people who want to find any reason the disruption violates some principle or law, and they just want it to go away.

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My geeky heart rejoices at this near-future vision

Widgets, wearables, watches, and things

We’re only in the very early stages of a flood of interesting and cool capabilities enabled by “IoT” devices. Credit unions can be a vital part of the IoT revolution and develop even closer connections to members by making smart choices and sticking to their core principles.

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Drop your pants and dance.

Drop your pants and dance

After the MAC conference in Las Vegas, my wife and I decided to stay an extra day and see the sights. Among many other weird and wonderful things and people, one of the sights we saw on Fremont Street was this magnificent rendition of cupid. Some people just sit there with a sign and beg, but this…

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Vegas is an entire city built around the power of branding.

What happened in Vegas

Last week, I attended the 2015 MAC Conference in Las Vegas. As always, it was an incredible experience, as you would expect from gathering the best and brightest of the CU marketing field under one roof. The highlight, of course, was collecting two MAC Awards for logos we designed for Park View Federal Credit Union in Harrisonburg,…

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Dogged persistence, pure luck, and multiple attempts

Stop making things so gosh-darn hard

Why were these tasks so onerous? Last night (and early this morning) I helped my wife activate a new cell phone. A couple of weeks ago, I finally signed up for BlueIndy, an electric car sharing service. Last year, we refinanced our mortgage to take advantage of a lower rate. I tried to order a pizza…

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