Credit unions can be far more efficient if they replace paper forms with online forms.

One of the more common questions we get from our credit union website clients is “how can we put secure forms on our website?” Credit unions can be far more efficient if they replace paper forms and processes with online forms. And of course, no-contact member service is a lot safer all around if you…

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What effects can we see and what can we learn

A few days ago, I saw some very interesting stats from Google on how profoundly movement patterns have changed in recent weeks. The data comes from anonymized location data from Android users who have Location History turned on: https://www.google.com/covid19/mobility/ And I started wondering… what effects can we see by comparing the last few weeks of…

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Fill in the most urgent needs, but also look for some quick wins

Now that we’re here in the new normal, your credit union’s website is the focal point of contact with your members. With everyone hunkered down and branches mostly closed, now is the time to beef up your website to make sure your members get what they need to weather the storm. Here’s what we’ve been…

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Do you know where your dots are?

Every website needs a domain name so that human beings can find it. In fact, your domain name is one of the most valuable assets you own. And of course, email doesn’t work without a domain name. That’s why it’s vitally important to make sure your domain names are always protected, and that you have…

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Give your top ten a good massage

I’m a dedicated motorcyclist, so winters are the time when I catch up on all the home and garage projects I neglected in warmer weather. However, I’m out of moto-projects right now. My bikes are all running great for once, and I organized all my tools and spare parts last winter. So this winter I…

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how to build a better RFP to get the credit union website of your dreams.

We’ve built a lot of credit union websites and we’ve seen and responded to a lot of website RFPs (Requests for Proposals). And let’s be honest here: most RFPs and RFP processes… aren’t that great. Most CU website RFPs tend to be based on generic “fill in the blank” templates that focus on technology, laundry…

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Compared to bricks and mortar, a website is a screaming purple zonker slam-dunk bargain.

Before you begin a credit union website project or start writing an RFP (Request For Proposals), there are three main questions to think over: “why”, “how”, and “who”? Why? Make sure you’re clear on your strategic and long-term reasons for updating your credit union’s website. Technology moves fast, and the world changes even faster. Focus…

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A website can even the playing field faster and at lower cost than anything else.

When a credit union is considering a shiny new website with all the bells and whistles, they’re naturally concerned about what it’s going to cost.* Sure, you have to be careful with your members’ money, but it’s also important to factor in what that lame old website might be costing you every day: 1. A…

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start getting more out of your CU website

What can you do right now to start getting more out of your CU website? It’s simple: tinker, tweak, and try. Try stuff. Experiment. Maybe even twiddle. Make some tweaks and see what happens. Poke around for things you can fix or improve. A credit union website is sort of a living thing. It’s never…

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without a great landing page you might faceplant at the finish line

You’ve built the perfect marketing campaign, a perfectly orchestrated symphony of traditional and digital media, targeted to a nice juicy list of hot prospects. People are clicking and tapping, but without a great landing page, you might faceplant at the finish line. Here’s how to build a credit union landing page that turns a list…

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