Posts Tagged ‘innovation’
First, fix your web site
Way too many credit unions have terrible websites, and frankly, I’m tired of it. I’m not talking about subtle things only geeks care about — I’m talking about some real train wrecks that make the credit unions look like amateur operations. Here’s the real problem: potential new members won’t do business with you without doing…
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Give members a direct line
What if there were an all-purpose hotline you could call, for just about any reason, any time? Everyone knows to call 911 in an emergency, but what if it’s not so life-and-death, or you’re just wondering where to park on Thursday? In New York City, you can dial 311 any time day or night to…
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Five modest proposals
The only thing that’s stayed the same for credit unions is that things are changing fast. Sources of fee income are shrinking, expenses are rising, and margins are squeezed tighter than ever. Things are getting Weird with a capital “W”. It’s time to Think the unthinkable and ponder the outrageous. “When the going gets weird, the…
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Pay-what-you-want banking?
If you were opening a new restaurant, would you consider letting your customers decide what to pay? Panera re-opened a restaurant as a nonprofit in Clayton MO, asking their customers to “pay-what-you-want” for their meals. Cashiers do tell customers a “suggested” price, and there are workers at the door to explain the concept that it is…
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Can Facebook friends affect your credit?
You may not pay much attention to what your social media friends are posting, but creditors are. If your settings are “public”, what you are discussing is available to companies that want to sell their products – that includes banks, credit unions, and credit companies. According to an article by Erica Sandberg, creditors are starting…
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