marketers who get the best results have a lot in common.

Building the ideal credit union marketer

Over the years, I’ve noticed that our most successful clients — the credit union marketers who get the best results and make this job a lot of fun — have a lot in common. In fact, several years back, I started compiling a list of traits for our ideal client as a way to define…

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When does it cross over from simply sharing to gaining from someone's expertise?

On ditching RFPs, picking brains, and drawing lines.

Is it really okay to pick someone’s brain? I recently met up with a friend who works at a local credit union to get his take on all the changes that CUs have experienced over the last few years. He listened to what I had to say, agreed with some of my observations, and challenged…

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bolts from above can be dangerous

How ideas happen: eureka! or slow hunch?

People love to tell stories, so it’s no wonder that most describe how ideas happen as an epiphany, a brainstorm or “Eureka!” moment, a brilliant flash of insight that seems like a “bolt from above.” Even the famous scientist Charles Darwin attributes his  theory of natural selection to one such moment, and even described the…

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The point is to break out of the usual thinking about the tiny scraps you can shave off the corners.

The $50 question

It’s easy to think of things to give away (free online banking, free bill pay, free overdraft protection, free checks, lower rates), but it’s a lot harder to add a large amount of value. (It’s even harder to actually ask for money.) So I’d like to propose a simple thought experiment: What could you add…

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More words don't persuade more, they just get in the way

Five fast ways to punch up copy

1. Tighten it up. Credit union marketers (or maybe it’s just marketers in general) have a particularly hard time knowing when to stop putting words on a page. More words don’t persuade more — they just get in the way of making your point. Edit ruthlessly. 2. Make it human. There’s no need to crack…

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We could all use little more wild rumpus in our lives.

Where the wild things aren’t

A few months ago, I was talking shop with a relative who works in management at a large public library. She was lamenting the fact that libraries tend to attract introverts – the sort of person who would rather follow safe lists of rules than take a chance on interacting with other people. One of…

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suggestions on how to get creative

Creativity hacks

Did you ever think someone would tell you to daydream, get sleepy, go on vacation, or have a drink before doing your job? Well, Jonah Lehrer, author of Imagine: How Creativity Works, has several suggestions on how to get creative: Have a drink. Researchers at U of Illinois compared sober and intoxicated students solving word…

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The amazing thing about creative talent is that it's a multiplier

Are you buying talent or paper clips?

There’s a big difference between buying services based on talent and buying services from a vendor. To get the best results, your working relationship with someone selling talent (an artist) must be very different than with a vendor selling paper clips or bathroom remodeling. And since you are in charge of that relationship, here are…

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all too often, we're defining and then solving the wrong problem, not the real problem.

Solve the right problems

One of the first things you learn as an aspiring engineer is that if you first carefully define a problem, you’re halfway to solving it.* But all too often, we’re defining and then solving the wrong problem, not the real problem. For example, try bringing a decent sized bottle of shampoo onto an airplane –…

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Does your management team think of marketing as an asset or as overhead?

The hard part is showing your work

Coming up with creative ideas is the easy part. Well, okay, at least kind of easy when it’s your job to come up with ideas and you do it on a daily basis. You train your mind to make connections that aren’t obvious, think of words that combine into something visual, and visuals that connect…

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