Member Help Videos for Credit Unions
Is your call center swamped? You're not alone.
Technology brings more convenience, but it can also increase confusion and swamp call centers with frustrated members who need help with lost usernames, password resets, setting up bill pay, using mobile deposit, and just finding basic information.
Help members help themselves with video
Quick, friendly, website videos covering the most common questions are an effective, engaging way to increase member satisfaction and reduce phone calls. Members can help themselves quickly with less frustration and zero embarrassment. Plus, they're available anywhere, any time, on any device.
Our example video above answers the most common question and search at almost every credit union: "What's your routing number?" Using easy-to follow screen capture and highlighting, we demonstrate how members can find this information on the credit union's desktop and mobile sites. We show exactly where to click and what to do. And in the process, members learn how they can use the website to answer other questions as well.
Start building your custom member help video library today!
With a help center on your website and a library of videos answering the most common questions, you'll provide better member service 24/7 and reduce call center volume.