departments are better used for focusing talents, not establishing fiefdoms

How to spot a silo

Departmental silos are still one of the biggest problems at credit unions, and I am always surprised when a CEO is unaware of them. Maybe it is because I grew up around small rural midwestern towns. Every day you would see silos outlined against the sky, dwarfing the other farm buildings. It was common knowledge that these tall, windowless tubes…

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the right photography can make all the difference

Your brand deserves more than Not Horrible.

As a Creative, you brainstorm, write, rewrite, design, rework, and generally put your heart and soul into your work. You fixate on building your brand to be one-of-a-kind, and have probably spent the last several years telling people how different you are from your competition. You’ve likely spent hours and hours searching for just the right stock photos, and in the end…

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For those of you that have been stuck in StockPhotoLand

How to choose and work with a pro photographer

For those of you that have been stuck in StockPhotoLand for most of your career, here’s a nuts and bolts lesson in how to choose and work with a pro photographer, what to expect, and how to get the results you need: 1. Build a plan. Get a good sense of what you want and need before…

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Introducing the InfiniBudget 9000!

InfiniBudget 9000 to revolutionize marketing as we know it

Time and time again, we hear the same laments from our clients: “We just don’t have the budget!” “I’d love to do more marketing, but the CFO doesn’t believe in ads.” “My nephew’s class said they’ll build our web site for three large pizzas.” “The CEO says we need to work smarter not harder, pull ourselves up…

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there's a better way to go about it.

Maybe it’s time to ditch the RFP

Let’s say you have a big, important project, like a website redesign or a brand refresh, and you need to hire a vendor partner. So the thing to do is send out a Request For Proposals (RFP) to every company that you can find, then just sit back, wait for the responses, and pick the…

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The Beatles completely changed America's taste for music in just 5 short years.

How will you change the world in only 5 years?

I’ve always been amazed at how the Beatles completely changed America’s taste for music in just 5 short years. It was a culture shift that hasn’t been equalled since. Now, I admit I’m a huge Beatles nerd. I was just a kid when they were in their heyday, but I discovered their music in college and still listen to them…

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Gosh, isn't it sort of mean to make Grandpa buy a new computer? This one's only ten years old...

Take an active role in member security

When we build a credit union web site, we get a lot of security questions related to compatibility with older browsers. Depending on who you ask and what numbers you believe, somewhere between 2% to 8% of the general public is still using very old versions of Microsoft Internet Explorer. Naturally, credit unions don’t want to leave…

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What if everyone resolves to accomplish one extraordinary, game-changing goal?

5 New Year’s Resolutions we dare you to make

Every New Year we make resolutions to improve our future; go to the gym, lose weight, get a raise, take that dream vacation, finally pay off the credit card…you know the drill. Lists are written and promises are made (mostly to ourselves, and mostly forgotten within a few days.) But what if your department did it as a group? What if everyone resolves to…

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Do what you love, make a difference, and stop the boring.

Five signs I might actually be growing up

Does anyone really think of themselves as a grownup? I’m definitely an adult, but I still see myself as a kid. I still make dumb mistakes, I still say stupid stuff, and I still wish I had more social finesse. I sometimes wonder out loud what I’m going to be when I grow up. And…

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people are loyal to people, not institutions. 

Dare to be human

Go take a look at the web sites or marketing materials for a few extremely large companies. Take your pick — banks, car makers, restaurants, retailers, or manufacturing. Check out their social media postings. Where are the people? The real people, not the retouched unrelated models portraying the Perfect American Family. With very few exceptions, you won’t…

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