OMG, it’s almost XMAS!

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Having survived Back to School, eaten way too much candy at Halloween, survived a polarized election, then loosened your belt for Thanksgiving, it suddenly hits you in the middle of Cyber Monday: OMG, it’s almost Xmas! And I haven’t gotten anything to send to our Board! And…and…and I never ordered those cards to…

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Choose to be worth it.

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They say that in the race to the bottom only one person wins, but I’m not convinced that anyone actually does. We still see credit unions claiming they “do everything a bank does, only cheaper.” Okay, they don’t normally say “cheaper” in their marketing, but they do usually brag about their lower loan…

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Language lessons

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In many parts of the US, a significant portion of the people speak another language. Even if these folks are also fluent in English, using a “home” language can be a great way to connect and build trust. Over time, we’ve learned a few interesting lessons about developing and maintaining…

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